Return and refund policy
At Aveniqi, we know how important it is that your new decor feels right at home. Sometimes a lamp looks different once it’s in your living room, or a clock doesn’t quite fit the wall you had in mind. That’s why we offer a clear, fair, and straightforward returns process designed for home decor purchases.
Key Information
- Accepted returns: We accept returns for defective and non-defective products
- Exchanges: Accepted for size, colour or product changes (see below)
- Accepted product condition: We only accept products that are unopened in original packaging or have never been used
- Return window: 30 days from the delivery date
- Return method: By mail
- Return label: Customer covers the cost for the return label, unless the item is faulty or incorrect. Then Aveniqi will provide a prepaid return label.
- Restocking fee: No cost.
-
Refund processing time: Processed within 2 business days after your return is received.
- Warranty: Every product purchased from Aveniqi has 12-month warranty against manufacturing defects.
Conditions for Returns
To make sure products can be resold safely, returned items must meet the following conditions:
New condition
Items must be unused and uninstalled (lamps cannot show signs of installation or wiring, clocks must not have been mounted).
Original packaging
Items must be returned in the original packaging with all parts, accessories, manuals and tags included.
No damages
Products should be carefully packed to avoid damage in transit. Returns received damaged due to poor packaging may not be eligible for a full refund.
No scratches
Soft finishes (such as lamp shades or wooden trims) must be free from scratches, stains, or marks.
Easy returns
How to Return an Item
Follow these steps to easily return your item(s).
Need help with returns? Contact us.Email info@aveniqi.com with your order number and reason for return (e.g. size didn’t fit, colour mismatch, damaged on arrival).
We’ll confirm your return authorisation and provide step-by-step guidance.
Use the original box and protective materials. If the item came in multiple boxes, all must be returned.
Send the parcel to the address provided in your authorisation email and keep your proof of postage.
Return address:
Aveniqi
Overwegwachter 4
3034 KG Rotterdam
Netherlands
Good to know about our return policy
Refunds
- Refunds are processed within 2 business days of receiving your return in acceptable condition.
- You will be refunded the full purchase price, including any original shipping fees.
- Refunds are always sent to the original payment method.
Exchanges
If you’d prefer a different finish, size, or product, just let us know. We’ll guide you through exchanging your item quickly. Exchange items are dispatched once your original return has been received and checked.
Damaged or Incorrect Items
If your decor item arrives damaged or we’ve sent the wrong product, please take clear photos of the issue and email them to info@aveniqi.com within 7 days of delivery. We’ll arrange a replacement or refund at no extra cost to you.
Order Cancellations
If you change your mind before your order is dispatched, please email us right away. Orders cannot be cancelled once they have been prepared for shipping or already handed to the courier.
Warranty Coverage
In addition to our 30-day return window, every product purchased from Aveniqi is backed by a 12-month warranty against manufacturing defects. This means that if your lamp, clock, or other home decor item develops a fault within 12 months of purchase, we’ll arrange a repair, replacement, or refund at no extra cost.
What’s covered: manufacturing or material defects that affect the normal use of the product.
What’s not covered: normal wear and tear, accidental damage after delivery, misuse, or issues caused by incorrect installation (for example, ceiling lights not installed by a qualified electrician).
If you believe your item is faulty and may be covered by the warranty, please contact us at info@aveniqi.com with your order number and photos of the issue. Our team will review your case and arrange the quickest resolution.
Need More Help?
If you have any questions about returns or exchanges, please visit our FAQ page or contact us directly. We’ll be happy to help.
Customer service
We’re here to help — reach us anytime during our service hours.
Email: info@aveniqi.com
Phone number: +447400705306
Contact page: visit here
FAQ page: visit here
Customer Service Hours (GMT):
Monday to Friday: 9:00am – 6:00pm
Saturday & Sunday: 10:00am – 2:00pm
We do our best to reply to all emails within 1–2 business days.
Business details
Our official company details, listed for full transparency.
Business Name: Aveniqi
Company Address: Overwegwachter 4, 3034 KG Rotterdam, Netherlands
Company Registration Number (CRN): 75856174
VAT Identification Number: NL002416624B88
D-U-N-S Number: 493165347