Privacy policy
Last updated: September 20, 2025
At Aveniqi, we respect the trust you place in us when you choose decor for your home. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, browse our products, or place an order. Our store runs on Shopify, which helps us provide a secure and reliable shopping experience.
By using our website and services, you confirm that you have read and understood this Privacy Policy. If anything is unclear, please contact us directly — we’re here to help.
Personal Information We Collect
When you shop with Aveniqi or contact us, we may collect the following types of personal information:
- Contact details such as your name, billing and shipping addresses, phone number, and email address.
- Payment details including credit or debit card information, payment confirmation, and transaction history.
- Order information such as items you view, add to your basket, purchase, return, or exchange.
- Account information if you create an account (username, password, preferences).
- Communications you send us, e.g. questions about sizing, finish, or returns.
- Device and usage information such as your IP address, browser type, and how you interact with our website.
How We Collect Information
- Directly from you when you place an order, create an account, or email our customer service.
- Automatically when you browse our site, through cookies and similar technologies.
- From service providers such as payment processors, delivery partners, or Shopify’s technology services.
How We Use Your Information
We use your information to make shopping for home decor safe, smooth, and personal:
- To process your orders — including payment, delivery, returns, and warranty requests.
- To improve your experience — remembering your preferences, recommending decor that suits your style, and helping you find the right size or finish.
- To communicate with you — order updates, customer service replies, or tips on caring for your purchase.
- For marketing (with your consent) — sending news, promotions, or inspiration by email or showing you Aveniqi ads online.
- For security and fraud prevention — ensuring your checkout is safe and transactions are genuine.
- To meet legal obligations — complying with UK, EU, and Dutch law where applicable.
How We Share Information
We may share your information only as needed to provide our services, including with:
- Shopify, which powers our online store and processes data on our behalf.
- Payment providers (such as card networks or PayPal) to process secure payments.
- Delivery partners like Royal Mail, who handle the delivery of your order.
- Trusted service providers who help us with IT support, data analytics, or marketing.
- Authorities, if required by law or to protect against fraud or misuse of our services.
Your Rights
If you live in the UK or the EU/EEA, you have certain rights over your data, including the right to:
- Access the personal information we hold about you.
- Request correction or deletion of your information.
- Restrict or object to certain processing.
- Withdraw consent to marketing communications at any time.
- Request a copy of your information in a portable format.
Security and Retention
We take reasonable measures to protect your personal information, but no system is 100% secure. We retain your data only for as long as necessary to provide our services, comply with legal obligations, or resolve disputes.
International Transfers
Your information may be transferred or stored outside of the UK or EU. When we do this, we rely on approved safeguards such as Standard Contractual Clauses to ensure your information remains protected.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The updated version will always be posted here with a revised "last updated" date.
Customer service
We’re here to help — reach us anytime during our service hours.
Email: info@aveniqi.com
Phone number: +447400705306
Contact page: visit here
FAQ page: visit here
Customer Service Hours (GMT):
Monday to Friday: 9:00am – 6:00pm
Saturday & Sunday: 10:00am – 2:00pm
We do our best to reply to all emails within 1–2 business days.
Business details
Our official company details, listed for full transparency.
Business Name: Aveniqi
Company Address: Overwegwachter 4, 3034 KG Rotterdam, Netherlands
Company Registration Number (CRN): 75856174
VAT Identification Number: NL002416624B88
D-U-N-S Number: 493165347