Shipping Policy

At Aveniqi, we are committed to delivering your orders efficiently and reliably. This Shipping Policy outlines our delivery practices for all purchases made on https://aveniqi.com/, in compliance with UK consumer regulations and Google Merchant Center guidelines.

Essential Details at a Glance

• Order cut-off time: 5:00pm (GMT+0 London). Orders placed after this time are processed the next business day.
• Handling time: 0–2 business days (Monday–Friday). Handling time is the difference between the order cutoff time following placement of an order and when the shipment for the order is ready for transit and hand off to the carrier.
• Transit time: 4–6 business days (Monday–Friday). Transit time is the time it takes the carrier to deliver a product your delivery address.
• Total delivery time: 4–8 business days (handling + transit). 
• Shipping countries: United Kingdom (UK).
• Delivery locations: we only deliver orders to all customer addresses entered in the checkout.
• Shipping cost: All United Kingdom orders get free shipping. 
• Shipping origin: we ship from our local warehouse in The Netherlands
• Shipping partners: Royal Mail and Post NL

All times are estimates based on real delivery data and may vary during peak periods or public holidays.

Where We Ship From & Who Delivers

Orders are dispatched from our warehouse in The Netherlands. We ship with Post NL and final-mile delivery in the United Kingdom is handled by Royal Mail.

Order Journey

1. Order confirmation: You’ll receive an email confirmation immediately after checkout.
2. Processing: We prepare your order within 0–2 business days.
3. Dispatch & tracking: As soon as your parcel leaves our facility, we’ll email you tracking details so you can follow its progress.
4. Delivery: Typical UK delivery is 4–6 business days after dispatch.

Tracking Your Order

Once dispatched, your tracking link will show real-time updates. We will send you the tracking link per email. If tracking has not updated for 48 hours on business days, please contact us and include your order number.

Delivery Attempts & Safe Places

• If you’re not home, the carrier may attempt redelivery or deliver to a nearby collection point. You’ll receive instructions via the tracking link or a card.
• Requests to leave parcels in a “safe place” are at the carrier’s discretion and at your risk once delivered.

Address Changes

If you need to change your delivery address, email info@aveniqi.com within 24 hours of placing the order (and before our daily cut-off). Once fulfilment starts or the order is in transit, we may be unable to amend the address.

Delays & Public Holidays

Public holidays and peak seasons can extend processing and transit times. If your parcel exceeds the typical timeframe, please allow an extra 2 business days while monitoring tracking. If it’s still not delivered, contact us and we’ll investigate with the carrier.

Lost, Undelivered or Damaged Parcels

• Lost/undelivered: If your parcel appears lost, contact us. We will open a carrier investigation and, where confirmed, arrange a replacement or refund.
• Damaged on arrival: Please take clear photos of the packaging and the item within 7 days of delivery and email them to info@aveniqi.com. We will assess and resolve quickly.

Refusing Delivery

If you refuse delivery without prior arrangement, return shipping may be deducted from your refund unless the item is faulty or we sent the wrong product.

Multi-Item Orders

To get your items to you faster, we may ship multi-item orders in separate parcels and dispatches. You’ll receive tracking for each parcel if split shipment occurs.

Large or Bulky Home Decor Deliveries

Some items, such as large ceiling lights or oversized wall clocks, may require special handling. These products may be shipped in larger boxes or with additional protective packaging. Please ensure someone is available at your delivery address to receive bulky parcels, as they may not fit through standard letterboxes or be left in safe places.

Fragile or Delicate Items

We carefully pack fragile items such as glass lampshades and decorative clocks to minimize the risk of damage in transit. In the rare event that an item arrives damaged, please photograph the packaging and product immediately and contact us within 7 days of receipt. This helps us assess the issue quickly and arrange a replacement or refund.

Partial Deliveries for Large Orders

If you order multiple large decor items, they may be shipped in separate boxes or on different days depending on carrier capacity. We will always provide tracking details for each shipment so you can monitor their progress.

Assembly and Installation Notes

Some decor items, especially lighting, may require light assembly or professional installation. Delivery is to your door only — our carriers do not provide unpacking, assembly or installation services. Please review the product descriptions for assembly requirements before ordering.